Insurance claim in Ukraine: what to do step by step
Step 1. Call the assistance line first
As soon as the situation allows, call the insurer's assistance service — it operates around the clock:
- 0 800 501 001.
Assistance confirms your cover, coordinates the medical help and tells you exactly what to do next. Where the situation permits, call before arranging treatment yourself — self-arranged care without coordination is the most common source of claim complications.
Step 2. Follow the instructions and keep everything
Keep your policy PDF and passport at hand — they are checked together. From that point on, keep every document the situation produces: medical reports, prescriptions, receipts, payment confirmations. A claim is assembled from paper; missing documents weaken it.
Step 3. The claim and the payout
The claim is submitted with the documents collected above; payouts are made in hryvnia in line with the published terms. Timelines and the exact document list per event type are defined in the insurer's published conditions ↗ ↗ — read the section for your type of event.
What the cover does and does not include
The policy covers emergency medical costs, including civilian war-risk injuries when that element is selected; the exclusions are listed honestly here. If your event falls near an exclusion — call assistance anyway and ask: the line exists precisely to resolve such questions.
Before the trip
The best claim preparation happens before departure: buy the policy for the entire stay, save the assistance number in your phone, and keep the policy PDF offline.
Frequently asked questions
What is the first thing to do when something happens?+
Call the assistance line 0 800 501 001. It operates around the clock and coordinates the care.
Can I arrange treatment myself and claim later?+
Where the situation permits, call assistance first — self-arranged care without coordination is the most common source of claim complications.
Which documents should I keep?+
The policy, your passport, and everything the event produces: medical reports, prescriptions, receipts and payment confirmations.
In what currency are claims paid?+
In hryvnia, in line with the insurer's published terms.
Where are the exact claim rules?+
In the insurer's published conditions — the section for your type of event defines the documents and timelines.
War-risk cover. Policy by email in minutes. Price calculated at checkout.
Calculate costInsurer: PJSC "Insurance Company "Euroins Ukraine" (USREOU 22868348), NBU licence, class 18 — traveller assistance insurance · Agent: Welcome Ukraine (USREOU 44559356)